Install TeamViewer on Mac for remote support Click here to download the TeamViewer QuickSupport app. Once TeamViewer downloads a window should appear If the window doesn't then go to your Downloads folder and double-click the disc image (.dmg) to open it. Double-click the TeamViewer app icon and tell us the ID and Password.
Make the most of our comprehensive user manuals to start TeamViewer off the right way.
TeamViewer is a fast and secure all-in-one solution for gaining access to computers and networks remotely. With a range of powerful remote access features that make light work of remote control, meetings and maintaining a cloud-based service desk, there is a host of resources showing you exactly how to harness the full power of TeamViewer. With helpful user manuals, first step documents and general how-to guides available, you will learn exactly how to use TeamViewer to the fullest. Whether using the all-in-one solution as an IT department or a managed service provider, intuitive functions such as Wake-on-LAN, unattended access and ticket assigning are all at your disposal.
The initial TeamViewer setup couldn’t be easier: simply install the software, indicate whether you want to use it for commercial or private use, create a name and password for your computer, and make note of it for future reference. Once the installation process is complete, you will then be taken to the main TeamViewer interface, which is divided up into two tabs: remote control and meeting. From here, you can navigate to the various features outlined below.
In order to make a start with TeamViewer’s remote control functions, navigate to the Remote Control tab of the main interface. Here, you will find your TeamViewer ID and your temporary password, which you can change at any point. With this information, you can allow a partner remote control of your computer.
In order to do this in reverse and control another computer remotely, you simply enter the partner computer ID and choose between various connection modes such as remote control, file transfer or VPN. Additionally, as soon as one or more remote connections have been established, each session will be displayed in the title bar of the Remote Control window. For more information on how to establish a remote control connection, see the TeamViewer
manual for remote control.
The other section of your main TeamViewer interface is the second tab labelled Meeting. This section is divided up into two main areas: host meetings and join meetings. In order to start a TeamViewer meeting, choose between the following options: a presentation, a video call or a phone call. You can also schedule and manage meetings from here.
When joining a meeting, enter your name and the meeting ID, which you will receive from the person inviting you to the meeting. Alternatively, you may receive an invitation message with a link that will automatically connect you to the meeting. Some meetings may require a password, depending on the preferences of the initiator of the meeting. For more information on how to navigate the meeting tab of your interface, see the TeamViewer manual for meetings.
From within the intuitive and easy-to-use TeamViewer interface, a wealth of different features are at your fingertips. The remote control section of the dashboard is the entryway to various device management options such as Wake-On-LAN or unattended access – for which we have in depth user manuals. Known for its cross compatibility options, many users may take advantage of mobile connections, and TeamViewer’s step-by-step guide to accessing computers from a mobile device.
The Meetings area of the interface offers you the chance to start and host instant meetings with colleagues or clients and is ideal for taking a look at collaborative projects together. For meetings planned in advance, TeamViewer provides a scheduling function which allows you to set up TeamViewer meetings with various participants and arrange a date and time that best suits you – the time or day of scheduled meetings can be changed at any point.
TeamViewer servicecamp is a seamlessly integrated service desk solution that is ideal for IT technicians and managed service providers. The cloud-based platform enables you to provide customer service management alongside remote tech support. As well as automating certain tasks, servicecamp allows you to add staff, create inboxes, assign tickets, and create and sort topics. Using TeamViewer’s multifunctional capabilities and servicecamp’s smooth service management means a more attentive technical support experience for your customers, better streamlined processes for your employees, and greater overall productivity for your business. Combine all this with TeamViewer Remote Management, our comprehensive IT management tool for a long-term and proactive approach to IT support, and you have yourself a winning formula.
All details about how to use TeamViewer for remote control
All details about how to use the TeamViewer Management Console
All details about TeamViewer Remote Management
All details about how to use TeamViewer for meetings
All information about how to configure Wake-on-LAN with TeamViewer
Select an application case, and we’ll show you how you can establish a connection in three easy steps
Control the computer of a partner as if you were sitting right in front of it
Instant online meetings with several participants
Manage your computers and contacts conveniently and connect to them with a click
Control unattended computers/servers or set up your home office
Schedule and host online meetings
Control remote computers from your mobile device
Add staff agents to your common inbox
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Change the URL that was created based upon your email address.
Mlp this day aria. Assign tickets to other staff agents
Set up inboxes for service request emails
Create and sort tickets into topics
Manage your customers and provide support via TeamViewer
Guidelines on product support and servicing
Guidelines on product support and servicing
The software described can be downloaded free of charge: Download
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Buy a license in order to use even more TeamViewer features
Immediate assistance:
Optimized for instant remote desktop support, this small customer module does not require installation or administrator rights — simply download, double click, and give the provided ID and password to your supporter.
Join a meeting:
Easily join meetings or presentations and collaborate online with this customer module. It requires no installation or administrator rights — just download, double click, and enter the session data given to you by your meeting organizer.
TeamViewer MSI is an alternative installation package for the full version of TeamViewer or for TeamViewer Host. TeamViewer MSI is used to deploy TeamViewer via Group Policy (GPO) in an Active Directory domain.
To download, log in to your account in the Management Console; go to the Design & Deploy section; and create a custom host or edit your existing custom host. In the customization menu, you will have the option to download your MSI package.
Please note: TeamViewer MSI is only available with a Corporate license.
TeamViewer Portable generally comprises all the features of the full version of TeamViewer without the need to install anything. Instead, TeamViewer portable runs directly from a USB stick or a CD — TeamViewer Portable is the perfect solution when you are on the road and using different computers.
Unattended access:
TeamViewer Host is used for 24/7 access to remote computers, which makes it an ideal solution for uses such as remote monitoring, server maintenance, or connecting to a PC or Mac in the office or at home. Install TeamViewer Host on an unlimited number of computers and devices. As a licensed user, you have access to them all!
These downloads are only recommended for users with older licenses that may not be used with the latest release of TeamViewer.
See previous versions
Supported operating systems